Introduction
Have you ever bought a product that was defective or received poor service but didn’t know what to do? As a consumer, you have powerful legal rights! The Consumer Protection Act, 2019 ensures that you are protected from unfair trade practices, fraud, and exploitation.
This guide will explain your key consumer rights and how to take action if your rights are violated.
Top 6 Consumer Rights You MUST Know
1. Right to Safety – Protect Yourself from Harmful Products
- You have the right to be protected from dangerous or defective products that can harm your health or property.
- Example: If an electronic device catches fire due to poor quality, you can demand compensation.
💡 Tip: Always look for ISI, BIS, or FSSAI marks on products for safety assurance.
2. Right to Information – No More Hidden Charges!
- You have the right to get complete and correct information about a product or service, including:
✅ Price
✅ Ingredients & Expiry Date
✅ Warranty & Safety Instructions - Example: If a seller hides important details about a product, they are violating your rights.
🛑 Warning: Beware of misleading advertisements!
3. Right to Choose – No Forced Purchases!
- You can choose from a variety of products and services without pressure or restrictions.
- Example: A telecom company forcing you to buy a bundled service is against the law.
💡 Hack: If a company tries to force a product on you, report it to the Consumer Commission!
4. Right to Be Heard – Raise Your Complaint & Get Justice
- If a company cheats you, you have the right to complain and be heard in consumer forums.
- Example: If you buy a defective mobile phone and the seller refuses a refund, you can file a complaint!
✅ How to Complain?
- Call National Consumer Helpline: 1800-11-4000
- File a complaint at consumerhelpline.gov.in
5. Right to Seek Compensation – Get Your Money Back!
- If you suffer financial loss, injury, or mental harassment due to faulty products or poor services, you can claim:
✔️ Full refund
✔️ Replacement
✔️ Compensation for damages
💡 Example: If a travel agency cancels your trip without refunding your money, you can file a case and get compensation!
6. Right to Consumer Education – Stay Aware & Avoid Scams
- Every consumer must be aware of their rights and responsibilities.
- The government runs campaigns like Jago Grahak Jago to educate consumers.
🚀 Pro Tip: Follow consumer protection websites and social media pages to stay updated!
